Communication 101

Communication is a skill which is essential for people from all walks of life, whoever they may be. It plays an important role in bridging the gap between two parties; be it in the form of understanding or relationship. Though the objective of communication is to get messages across, many pay little attention to how the message is delivered and this hinders them from being effective at work.

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As two-time winners of the Best Sales Training Provider at the HR Vendor of the Year Awards 2018 & 2019, Maslow is poised to take your organisation to greater heights of teamwork, management, and communication

Communication 101 Solutions


What you will learn?
Our course covers how to:
  • •  Develop a positive attitude and how to get what you want while communicating the right message about yourself
  • •  Utilise visual, verbal, vocal (tone and projection) cues to get your message across
  • •  Use body language appropriately as well as an analysis of your body language
  • •  Form your questions to get the answers that you seek
  • •  Use MANIS language techniques to speak politely, professionally, and positively
  • •  Adopt the right behaviour styles and interactive skills
  • •  Give and receive feedback
  • •  Adapt your new found skills for telephone conversations


Why you should learn it?
By the end of the programme, participants will be able to:
  • •  Project a more professional image in dealing with clients, staff, and management
  • •  Master the 3 “V” s of intrapersonal communication
  • •  Speak in the positive
  • •  Use MANIS Language techniques to be more polite and professional
  • •  Use different listening techniques
  • •  Exercise good telephone techniques
  • •  Ask different types of questions for different purpose


How will it help you?
  • Put your best foot forward when dealing clients, staff, and management
  • Master interpersonal communication and telephone etiquette
  • Speak positively, politely, and professionally
  • Become a better listener and, thereby, a more effective communicator
  • Formulate different questions for different purposes


Who is it for?
  • Management Level
    •   • Top
    •   • Middle
    •   • Employees
  • Company Type
    •   • Start-ups
    •   • SMEs
    •   • MNCs
    •   • GLCs


Course Details


Programme Methodology

Instructor-Led Classroom Training

Role-Playing & Video Presentations

Hands-On Activities

Interactive Two-Way Communication Exercises




Course material for each participant and

Certificate of Attendance




8 hours / day

2 days

Total: 16 hours




Online / Virtual Training

On-Site Training


Note: Minimum 10 participants. Maximum 20 participants.


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