Sales & Service Culture Code

In today’s competitive environment, corporate leaders know that they cannot be complacent when it comes to building a company culture that supports sales and service. The reality is that everyone is selling something; it is the 2nd largest occupation in the world after all. There was a time when businesses could have order takers as sales professionals and reactive customer care professionals rather than responsive and proactive professionals. These days, however, customers have a wealth of options and the demand for customised services and sales is increasing as customer expectations continue to grow.

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Sales & Service Culture Code Awards
Sales & Service Culture Code Awards

As two-time winners of the Best Sales Training Provider at the HR Vendor of the Year Awards 2018 & 2019, Maslow is poised to take your organisation to greater heights of teamwork, management, and communication

Sales & Service Culture Code Solutions

 

What you will learn?
Our Sales & Service Culture Code programme covers:
  • •  The concept that everyone can become a salesperson and the foundations of greatness, self-confidence, and building self-esteem
  • •  The importance and vitality of the Sales & Service Culture Code and how the two work together
  • •  How to apply the SYSTEM to the Sales and Service Culture Code
  • •  How to adopt the new way of selling and servicing while eliminating the fear of selling
  • •  How to practice and teach current sales concepts and processes

 

Why you should learn it?
Our Sales & Service Culture Code programme is designed to:
  • •  Change employee character and mind-set about sales and service
  • •  Lay the foundations and requirements of beginning the sales and service journey
  • •  Impart the competencies and skill sets of super successful sales and service experts
  • •  Transform connections and touchpoints with customers in every part of the organisation
  • •  Create a sense of Passion in whatever we do with a focus on success

 

How will it help you?
  • Institute a sales-influence culture while focusing on the importance of building a trust-based relationship with customers
  • Shift effortlessly from service to the Sales & Service Culture Code while putting the needs of the customer first
  • Increase sales-confidence among employees as the ideas and techniques presented are realistic and do-able

 

Who is it for?
  • All employees

 

Course Details

Programme Methodology

Instructor-Led Classroom Training

Role-Playing

Video Presentations

Hands-On Activities

Interactive Two-Way Communication Exercises

Includes

Exclusive Training Materials

Certificate of Competency

Duration

8 hours / day

2 days

Total: 16 hours

Availability

Online / Virtual Training

On-Site Training

Note: Minimum 10 participants. Maximum 20 participants.

We are proud to have served our clients in

 
Automotive
Automotive
Banking
Banking
Construction
Construction
Education
Education
Energy
Energy
F&B
F&B
Finance
Finance
Government
Government
 
 
Insurance
Insurance
Logistics
Logistics
Manufacturing
Manufacturing
Media
Media
Pharmaceuticals
Pharmaceuticals
Property Development
Property Development
Technology
Technology
Telecommunications
Telecommunications
 
Our Testimonials

The Voices of Our Valued Clients

Testimonial
“The training division at Maslow has been of incredible support and their detailed attention to our needs and receptive attitude has received high appreciation in our books of records. It is gratifying to have Maslow at our side contributing to our objective of developing and enhancing employee development.”

Duopharma Malaysia Sdn Bhd

Testimonial
“Maslow’s highly customized training programs combined with their profound knowledge and understanding of human development capital has delivered exceptional result in enhancing the communication and facilitating effective teamwork throughout the organization. Adopting the best training practices and programs delivered by Maslow has been of great strategic and tactical value in enhancing our daily operations.”

Agrobank

Testimonial
“The track records showed that training which had been provided have developed and generated changes among the Managers in our company in terms of working attitude, crisis mind and technology transfer. We truly appreciate the dedication shown and would like to thank you for the service and support rendered.”

Malaysian Automotive Lighting Sdn. Bhd.

Testimonial
“Your presentation, ideas, responsiveness and implementation have been far beyond industry norms and our expectations. We at Boustead Heavy Industry are very delighted with your outstanding art of communication solution and culture HORENSO which has impacted our organization tremendously and the feedback we received from our all-training sessions was terrific.”

Boustead Heavy Industries Corporation Berhad

Testimonial
“Thank you for Maslow’s guidance, encouragements and the eye-opening examples that inspires us as a team. Kudos to Maslow for coming up with such an inspiring programme. You sure are Walking the Talk. I just wish the rest of other people could realize the potential of this program like we all do.”

Employees’ Provident Fund (KWSP), Malaysia

Testimonial
“The Drive Altitude and Horenso trainings conducted were a resounding success. You have been successful in transforming few of the participants that we have failed to do for so many years. We are witnessing a marked change in the interaction and communication happening within the organization after the training thanks to you.”

Construction Development Corporation Ltd, Bhutan

Testimonial
“The programs conducted have contributed great impact to our people competencies and most importantly boost up their motivation level, critical thinking skills and high spirit of teamwork towards achieving our organizational goals. It is indeed a pleasant and incredible experience to have Maslow as our partner.”

Bank Rakyat, Malaysia

Testimonial
“Thank you for the outstanding Sales Eagle Program that you have provided to all our Customer Service Deposit Executives over the last few months. You are a key ingredient in the development of our sales team that drives our continued growth and expansion.”

Affin Bank Berhad, Malaysia

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