WOW Factor

Although customer service professionals are going out of their way to assist people during this coronavirus pandemic, delivering great customer service is not easy at this time. As many support representatives have just started working remotely, it is a difficult time for them as well as they help their families cope with the unpredictable circumstances while continuing to assist customers.

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As two-time winners of the Best Sales Training Provider at the HR Vendor of the Year Awards 2018 & 2019, Maslow is poised to take your organisation to greater heights of teamwork, management, and communication

WOW Factor Solutions


What you will learn?
Our WOW Factor programme covers:
  • •  Paradigm shifts
  • •  Who we are and what we do?
  • •  Establishing your attitude
  • •  Identifying and addressing customer needs
  • •  Generating return business
  • •  Recovering difficult customers
  • •  10 things that you can do to wow your customers every time
  • •  Working agreements to create value and avoid issues
  • •  EQ awareness
  • •  Actions for improved performance


Why you should learn it?

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly.

With that in mind, by the end of our WOW Factor programme, participants will be able to:
  • •  Define what customer service means in relation to all your customers, both internally and externally
  • •  Recognise how attitude can affect customer service
  • •  Efficiently understand customer needs through active listening and questioning skills to make every customer feel important and identify the customer’s needs
  • •  Use outstanding customer service to generate return business
  • •  Build goodwill through in-person customer service
  • •  Deliver outstanding customer service


How will it help you?
  • Learn how EQ can be applied powerfully in personal effectiveness, communication, change, coaching and mentoring as well as influence
  • Become a customer-centric person when meeting customer-related issues
  • Handle customer complaints effectively under any circumstances


Who is it for?
  • Customer service personnel
  • Sales personnel
  • Executives
  • Managers


Course Details

Programme Methodology

Training & Coaching


Video Presentations

Small Group Discussions


Exclusive Training Materials

Certificate of Competency


8 hours / day

2 days

Total: 16 hours


Online / Virtual Training

On-Site Training

Note: Minimum 15 participants. Maximum 25 participants.

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