WOW Factor

Although customer service professionals are going out of their way to assist people during this coronavirus pandemic, delivering great customer service is not easy at this time. As many support representatives have just started working remotely, it is a difficult time for them as well as they help their families cope with the unpredictable circumstances while continuing to assist customers.

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WOW Factor Awards
WOW Factor Awards

As two-time winners of the Best Sales Training Provider at the HR Vendor of the Year Awards 2018 & 2019, Maslow is poised to take your organisation to greater heights of teamwork, management, and communication

WOW Factor Solutions

 

What you will learn?
Our WOW Factor programme covers:
  • •  Paradigm shifts
  • •  Who we are and what we do?
  • •  Establishing your attitude
  • •  Identifying and addressing customer needs
  • •  Generating return business
  • •  Recovering difficult customers
  • •  10 things that you can do to wow your customers every time
  • •  Working agreements to create value and avoid issues
  • •  EQ awareness
  • •  Actions for improved performance

 

Why you should learn it?

Research has consistently demonstrated that when clear goals are associated with learning, the learning occurs more easily and rapidly.

With that in mind, by the end of our WOW Factor programme, participants will be able to:
  • •  Define what customer service means in relation to all your customers, both internally and externally
  • •  Recognise how attitude can affect customer service
  • •  Efficiently understand customer needs through active listening and questioning skills to make every customer feel important and identify the customer’s needs
  • •  Use outstanding customer service to generate return business
  • •  Build goodwill through in-person customer service
  • •  Deliver outstanding customer service

 

How will it help you?
  • Learn how EQ can be applied powerfully in personal effectiveness, communication, change, coaching and mentoring as well as influence
  • Become a customer-centric person when meeting customer-related issues
  • Handle customer complaints effectively under any circumstances

 

Who is it for?
  • Customer service personnel
  • Sales personnel
  • Executives
  • Managers

 

Course Details

Programme Methodology

Training & Coaching

Role-Playing

Video Presentations

Small Group Discussions

Includes

Exclusive Training Materials

Certificate of Competency

Duration

8 hours / day

2 days

Total: 16 hours

Availability

Online / Virtual Training

On-Site Training

Note: Minimum 15 participants. Maximum 25 participants.

We are proud to have served our clients in

 
Automotive
Automotive
Banking
Banking
Construction
Construction
Education
Education
Energy
Energy
F&B
F&B
Finance
Finance
Government
Government
 
 
Insurance
Insurance
Logistics
Logistics
Manufacturing
Manufacturing
Media
Media
Pharmaceuticals
Pharmaceuticals
Property Development
Property Development
Technology
Technology
Telecommunications
Telecommunications
 
Our Testimonials

The Voices of Our Valued Clients

Testimonial
“The training division at Maslow has been of incredible support and their detailed attention to our needs and receptive attitude has received high appreciation in our books of records. It is gratifying to have Maslow at our side contributing to our objective of developing and enhancing employee development.”

Duopharma Malaysia Sdn Bhd

Testimonial
“Maslow’s highly customized training programs combined with their profound knowledge and understanding of human development capital has delivered exceptional result in enhancing the communication and facilitating effective teamwork throughout the organization. Adopting the best training practices and programs delivered by Maslow has been of great strategic and tactical value in enhancing our daily operations.”

Agrobank

Testimonial
“The track records showed that training which had been provided have developed and generated changes among the Managers in our company in terms of working attitude, crisis mind and technology transfer. We truly appreciate the dedication shown and would like to thank you for the service and support rendered.”

Malaysian Automotive Lighting Sdn. Bhd.

Testimonial
“Your presentation, ideas, responsiveness and implementation have been far beyond industry norms and our expectations. We at Boustead Heavy Industry are very delighted with your outstanding art of communication solution and culture HORENSO which has impacted our organization tremendously and the feedback we received from our all-training sessions was terrific.”

Boustead Heavy Industries Corporation Berhad

Testimonial
“Thank you for Maslow’s guidance, encouragements and the eye-opening examples that inspires us as a team. Kudos to Maslow for coming up with such an inspiring programme. You sure are Walking the Talk. I just wish the rest of other people could realize the potential of this program like we all do.”

Employees’ Provident Fund (KWSP), Malaysia

Testimonial
“The Drive Altitude and Horenso trainings conducted were a resounding success. You have been successful in transforming few of the participants that we have failed to do for so many years. We are witnessing a marked change in the interaction and communication happening within the organization after the training thanks to you.”

Construction Development Corporation Ltd, Bhutan

Testimonial
“The programs conducted have contributed great impact to our people competencies and most importantly boost up their motivation level, critical thinking skills and high spirit of teamwork towards achieving our organizational goals. It is indeed a pleasant and incredible experience to have Maslow as our partner.”

Bank Rakyat, Malaysia

Testimonial
“Thank you for the outstanding Sales Eagle Program that you have provided to all our Customer Service Deposit Executives over the last few months. You are a key ingredient in the development of our sales team that drives our continued growth and expansion.”

Affin Bank Berhad, Malaysia

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