Introduction

The WOW Factor programs provides the tools and ways to a greater performance and richer relationships at work and outside of work. Stick with it and have fun out there experimenting with new ways to delight and surprise yourself, your co-worker and your customers and meet their emotional and functional needs during each interaction.

There are certain “Customer Service” skills that every employee must master if they are forward-facing with customers. Without them, you run the risk of finding your business in an embarrassing customer service train-wreck, or you'll simply lose customers as your service continues to let people down.

“Providing Uplifting Service” depends upon taking action to create value for every customer, colleague, partner, or stakeholder that interacts with your organization – and then taking the next step to create even more value.

In a thriving culture of service, everyone passionately takes responsibility for service to customer and colleagues. Each member of the team actively uses “Uplifting Service” tools to discover and apply improvements.

Creating this culture requires active alignment, commitment, and support from leaders, who must learn how to enable their teams, identify and remove roadblocks to good service; and sustain a focus on and enthusiasm for excellence and service.

With that said, let's get into some specific skills that every support employee can master to "WOW" the customers that they interact with daily basis